companies today face a common challenge: coping
with intense pressure to reduce costs and increase
output, all without lowering quality - a nearly impossible
As a result, there is more pressure
on today's IT managers to reduce capital investment
in new IT infrastructure by maximizing their current
More with Less
How can you do more with less? One way is to focus on the rough spots
where your current business processes and the
IT supports don't mesh smoothly. If your employees
are spending their energy making a clumsy IT interface
work properly, they're likely to have less energy
available for supporting your customers.
Likely Areas for Improvement
So, where do you look first to find these rough
spots? Here's just a few of the telltale signs:
- Problem areas. Perhaps you've repeatedly gotten wind of customers complaining
about late shipments, or a response lag in customer service callbacks. If there are areas in your
company where the expected process time is frequently longer than actual process time, check
here for a likely situation in which technology is
not quite fitting with the processes.
- Perceptual gaps. It's just possible that your IT department dearly
loves a particular technology, but the employees
who must use it absolutely hate it. Find an objective
party to talk to both sides to decide whether
it's easier to (1) customize the software; (2)
change the process to fit the software; or (3)
train employees to use the software to support
- Technophobia. Are there key employees (particularly executives) who are technophobic?
If you can challenge them to become more computer-savvy,
they're much more likely to see how to use the
existing technology in more effective ways.
Investment in training and programs to move all
of your employees into the technology age
will pay big dividends.
Get a Technology Review
If your staff is already over-committed, Compu-Solv
can supplement your efforts with
our technology review process, in which consultants
carefully study all aspects of your current infrastructure,
business processes, and key personnel. We understand
about the small gaps that keep your business from operating
at 100% productivity, and we know how to find and close
Call us today to find out more about setting
up a Technology Review for your company.